Terms and conditions

1. About these terms

Brain Bee Library is a book-lending service in Bangalore, operated by Kiruthika S ("we", "us"). These terms apply when you create an account on this website or borrow books from us. By creating an account you agree to them. Please read them together with our Privacy policy.

2. Who can join

• Accounts are for adults (18 or older). Children borrow books through a parent's or guardian's account, and the account holder is responsible for those books.
• We deliver only to the areas listed on our website (currently Electronic City 560100).
• Please give us correct details (name, mobile number, address) and keep them up to date, so we can deliver and reach you.
• Membership is for your household's personal use. Please do not lend our books on to others or sell them.
• We may decline or close an account at our discretion, for example if these terms are not followed. If we close your account, we refund your deposit as set out in section 8.

3. Plans and payment

• Each plan sets how many books you can hold at a time ("credits") and how many deliveries you get each plan month. Current plans and prices are on our Plans page.
• To start a plan you pay the subscription for the chosen period, a one-time registration fee and a refundable deposit.
• Payments are made in advance to our team, who will confirm the amount and how to pay. We never ask for card or bank details on this website.
• Your plan starts on the date our team sets it up and ends after the months you paid for. You can browse before then, but you can borrow only while you have an active plan.
• Prices may change in future. A change never affects a period you have already paid for.
• You can ask to switch plans on the Plans page. Our team will confirm the price and set up the new plan; nothing changes until they do.

4. Borrowing, deliveries and returns

• Add books to your cart and place an order. One order is one delivery, however many books it has.
• Plan months run from your plan's start date. Unused deliveries do not carry over to the next month.
• When you tap Return on a book, the credit comes back to you straight away and we collect the book on a later visit, usually with your next delivery. The book stays your responsibility until we collect it.
• Books are lent subject to availability. We cannot promise that a particular title will be free when you want it.
• Please be available, or arrange for someone to be, at the delivery address. If we cannot deliver, we will contact you to arrange another time.

5. Looking after our books

• Please keep books clean and dry, and return them in the condition you received them. Normal wear from careful reading is fine.
• If a book arrives damaged or with missing pages, please tell us as soon as possible (ideally on the day of delivery) so you are not held responsible.
• We check every book when we collect it.

6. Lost or damaged books

If a book is lost, or damaged beyond normal wear (for example torn, written in, or water-damaged), you can, within 10 days of telling us or of us telling you:

• replace it with a new copy of the same book, or
• pay the book's printed price (MRP).

If neither is done within 10 days, we may take the book's printed price from your deposit.

7. When your plan ends

• We remind you by email and WhatsApp before your plan ends, so you can renew or return your books.
• Please return all books before your plan's end date, or renew your plan.
• If your plan has ended and you still hold our books, the monthly price of your plan is charged for each month, or part of a month, until all books are returned. If it is not paid, we may take it from your deposit.

8. Cancellation and deposit refund

• You can stop at any time by contacting us. Your plan then simply runs until its end date.
• Subscription fees paid in advance are not refunded, and cannot be transferred to someone else. The registration fee is not refundable.
• Your deposit is refunded within 7 working days after you ask us to close your membership and we have collected all your books. We deduct only amounts you still owe under these terms (unpaid fees, charges for books held after your plan ended, or lost or damaged books), and we tell you what was deducted and why.

9. Using this website

• Keep your password private. You are responsible for orders placed from your account.
• Do not try to break, overload or get around the security of this website, or use it to send harmful code.
• We work to keep the website available and accurate, but it may sometimes be unavailable or contain mistakes, and we may correct them.

10. Our responsibility

We take care to run a good service. We are not responsible for losses that are indirect or that we could not reasonably foresee, or for delays caused by events outside our control (such as severe weather, strikes or road closures). Nothing in these terms takes away rights you have under Indian consumer law.

11. Changes to these terms

We may update these terms from time to time. The latest version is always on this page with its date. If we make an important change, we will tell members by email before it applies.

12. Law and disputes

These terms are governed by the laws of India. If something goes wrong, please contact us first and we will try to sort it out. Any dispute that cannot be settled will be handled by the courts in Bengaluru, Karnataka.

13. Contact us

Email info@brainbeelibrary.in or call +91 94892 66107. For privacy concerns, write to grievance@brainbeelibrary.in.